Accomodation – regardless of service/price level wished, we are only working with the best possible hotels, resorts, etc. as we have your satisfaction in mind – we are your ambassadors. In the unlikely event that a supplier falls short on your-our expectations let us know immediately. We will deal with the respective hotel, resort, etc. directly to correct any short coming by the supplier.
Airlines – we solely work with reputable airlines and private jet charters (e.g. Lufthansa, Austrian Airlines, Singapore Airlines, Emirates, British Airways, Air France, CSA, Delta, etc.). On a side note, also airlines do have service quality and safety ratings, and we will look to get the best quality-value for you.
Airports – we will source for you the most convenient aiports. For Slovakia – Vienna, Bratislava, Kosice, Ostrava, and Prague are used as hubs. For private jet charters, any airport which is capable of handling the respective type of plane and is equipped with the mandated systems can be used. If wished, we also will advise you which duty free shops do have value and which are plain expensive.
Before You Go – we will provide you with a multitude of useful & detailed information prior to your trip. E.g. in regards to airport informations, gate informations (when available), custom regulations, emergency contacts information, exchange rates, weather, local customs, must do’s and don’t do’s, etc., etc.
Business Travel – we manage all your travel needs, monitor and analyse your travel expenditures, and offer Personal Concierge Service if wished. Please see Business Travel for further details or contact us today. Use our experience to your advantage.
Concierge Service during your trip* – means that we will provide reliable answers about the cities and areas you are in. We will book event tickets, make dinner reservations at favored restaurants, we will make tour arrangements, arrange additional transportation, etc. Should you choose to add this valuable feature to your package, a specific contact e-mail address will be handed to you, and we will discuss the details prior to your trip. Use our insider knowledge to your advantage. *An additional fee of EUR 120 per person/couple/and family with children for an up to 14 day trip will apply. For Business Travel and Group Travel separate conditions will apply and will be handled on a case to case basis.
Contact – reachability and personal service towards our valued clients is very import to us. Not just prior but also during and after your trip. Please feel free to call us, e-mail us, talk to us on our live chat feature on our website (leave a message if not online and we will get back to you as soon as possible), leave your feedback on the contact page, let us visit you (please see Mobile Travel Agency below), and/or send an inquiry.
Data Protection – we want you to feel confident about using our services, and we are committed to protecting the information we collect. We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting personal information that is sensitive to you (e.g., credit card details) between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
We only share your personal information with hotels, airlines, car rentals, activity providers, event organisers, and embassies (for visa applications only) who fulfill your travel needs. We encourage you to review the privacy policies of any third-party travel supplier whose products you purchase through us.
Once in a while we will be sending you interesting updates, news or information about special offers. This will be done via e-mail or regular mail. Should you wish of being excluded from the mailing list, simply send a brief note to [email protected] In addition, you certainly have the possibility to unsubscribe electronically when you receive updates, etc. via e-mail.
You also can choose to have us all your data deleted (with the exception of data which require a retention period by law) after your vacation has ended, although it may be needed to take advantage of simplified future bookings with us.
Emergency Service – sometimes unwanted things do happen. The well-being of our clients during their trip is very important to us. For this reason, we are proudly introducing our Emergency Service. If you need a doctor, a dentist, lost your luggage, etc. let us know and we will assist you. A dedicated e-mail address and phone number will be handed to you prior to your trip.
Excursions at your destination – sometimes it is great to explore on your own, and sometimes it is great to go on a guided excursion. Based on your interests we will recommend tours for you prior to travel. Once you have chosen your excursions we will deal with the respective tour operator. Please note that we only team up with reputable excursion operators around the globe. Use our expertise to your advantage. A word of caution (tourist trap) – you will see a multitude of tempting (low priced) excursion offers at your destination. These are essentially sales trips (factory visits, etc.) with heavily inflated prices of the goods they try to sell you. The excursion itself does only play an underpart. This certainly is a NO GO for us.
Hidden Charges – many ‘too good to be true’ offers are going to surprise you at the end as there are hidden costs. With us, there is no such thing as hidden costs. Transparency is key and is one of our firm’s principles.
Group Travel – this is a fun and foremost safe way to travel. Please call us, and we will design the right package for you. Also remember, travelling in a group might safe you money. If you wish, one of our experienced Travel Experts will accompany your group.
Insurance – is important. For this reason we have teamed up with the European Travel Insurance, INC. A very comprehensive insurance package (cancelation, accident, damaged luggage……..) is included in your booking. The details of the insurance will be forwarded to you. Please let us know if you prefer to use your own insurer and we will deduct the fee from your bill. Please note that the European Travel Insurance, INC. covers residents of the European Union only. If wished and should you live outside the EU let us know, and we will refer you to a good insurer in the country you reside in.
Insurance against bankruptcy – our internal set-up makes it close to impossible to go bankrupt. However, for your piece of mind, we are insured against this very unlikely event with European Travel Insurance, INC. as required by law.
Last Minute Deals are usually when a tour operator, airline, hotel, etc. failed to sell out their product for whatever reason. As a consumer, to you this means that you never know what you’ll really get last minute, because usually the good stuff that sells out is, er, sold out. With a few exceptions, there always will be trade offs for you. Also, beware of hidden costs.
Mobile Travel Agency – as a service for you, we are pleased to offer you our ‘Mobile Travel Agency’. Mobile Travel Agency means that we come to you, and you don’t have to run after us. Your benefits include convenience and guaranteed personal service.*
*Should the journey to and from the customer exceed 40km a service fee of 0.30 per km will be charged to the customer. This fee however will be void should the customer decide to travel with us.
Passports, Identity Cards or Similar – we will advise you prior to your trip which personal travel documents are needed. Please ensure that you carry them with you. Should you be banned from travelling or rejected by border controls because of faulty/missing travel documents, Golden Kompass will not be held liable. Refunds & re-booking fees depend on the respective operator’s policy. We will advise you accordingly. Of course, we will help our clients to return safely or re-schedule the vacation once the travel documents are in compliance with rules and regulations if wished. Additional fees may apply.
Payment Policy – with us, no down payment is needed in advance. Once you have decided on your package, we will forward you the bill (no hidden fees). Once you have paid the invoice in full, the travel documents will be handed to you immediately (please see also info under Travel Documents below). For your convenience, we offer you the following payment options:
Pay directly into one of our bank accounts:
E-Commerce: Use our very secure (provided by VUB Banka) e-commerce payment option. Accepted are all major Credit and Debit cards (Visa, Master Card, AMEX, Diners Club).
Please note that our company is insured against bankruptcy with ALLIANCE Insurance.
Pricing – we have been in business since many years, and saw many companies who had forgotten about their most important asset – the customer; charging superior prices for inferior products. We are not doing this and will not go down this road in the future. Firstly, one of our core believes is to provide VALUE, and secondly, we’d like to work with our clients for the many years to come.
Safety – your safety and security during your trip is very important for us. For this reason, we constantly monitor all the world’s travel regions in regards to irregularities (e.g. environmental disasters, political unrest, crime rates, etc.). We always will advise you of potential risks if known to us. Should you run into unexpected situations during your trip we will do our utmost to ensure your wellbeing. Some countries and regions are recommended for the very experienced traveller only. We will advise you if necessary.
Special Needs – one of our missions is to design great vacations – every time. Details are very important. Therefore, please inform us in advance of any Special Needs you may have. This goes from gate assist at the airports, to special diet needs, to anything you feel might be important. Once we know, we will talk directly to the respective operators. Should an operator neglect to honour your Special Needs, let us know immediately and we will correct it.
Tourist Traps – during a trip, there is almost nothing worse than to get ripped off. We don’t want our clients to experience this. For this reason, we will advise you prior to your trip of known tourist traps. Use our knowledge to your advantage.
Travel Documents – once we have received your payment in full, we will send you immediately all the necessary travel documents; the comprehensive ‘Before You Go’ informations included. This will be done via e-mail. If you wish, we can also send you the information via regular mail, FedEx, etc. (additional fees might occur). Let us know if your dream vacation is a gift for a beloved one or for a business partner – we will look after the appropriate wrapping.
Travel To & From the Airports (Ground Transportation) – if wished, transportation will be arranged by us and will be part of the package. For Slovakia and the Eastern parts of Austria (going to/coming from the airport Vienna Schwechat, Prague, etc.) we have teamed up with a reputable and very reliable ground transportation firm. This firm is operating to our standards and we recommend of using the service. Should you prefer to travel with your own car and use airport car parks let us know. We will advise you accordingly, including pricing (e.g. for Vienna Schwechat the car park area C is recommended).
Vehicle Rental – fancy some mobility during your trip? Let us know, and we will arrange according to your needs. This goes from cars, to mobile homes, to motor cycles (ride the Route 66 on a Harley Davidson anyone?). Please note that we only work with reputable rental firms. We will advise you in advance in regards to the driving licence requirements of the respective countries. Please ensure that you carry the required documents with you. Should a client be rejected by the rental firm because of missing/incorrect licences Golden Kompass will not be held liable. Any cost (e.g. cancellation fee) will be carried by the client. The terms & conditions of the respective rental firm will apply.
We also will advise you of speed limits, alcohol policies, etc. of the respective country prior to your trip. Please comply with the regulations. Be safe!
Visas – we will advise you of the respective requirements. We also will handle for you the issuance of the visa (unless it is required by a country’s embassy that you appear personally). The respective visa fees and expenses are included in your package.